Business Terms

These Business Terms apply to a HomeThink Business plan (“Business”): a subscription bought by a firm, sole trader or other business (“you”) to run HomeThink Pro reports for its own clients and share them with those clients. HomeThink is operated by Mather Software Ltd (“we”, “us”).

• Mather Software Ltd
• Registered in England and Wales, company number 17443861
• View on Companies House (opens in a new tab)

By ticking “I accept the Business Terms” when you buy or move to Business, you confirm that you are acting for the purposes of your business and that you have authority to accept these terms for it.

These terms are read with our Terms of Service, which apply to your account as they apply to every account. For a Business plan, these terms replace two parts of them:

• the daily allowance of Pro reports in section 4.2 of the Terms of Service (Business has the monthly report pool in section 5 below instead); and
• the 14-day right to cancel and refund in section 4.4 of the Terms of Service (see section 7 below).

The Terms of Service say HomeThink is for domestic and private use. For a Business plan, you may also use reports in your business as these terms describe. Where these terms and the Terms of Service differ on a Business plan, these terms apply. Everything else in the Terms of Service, including its other fair-use allowances, applies unchanged.

A HomeThink report is AI-generated research about a home, drawn from public registers and the details you give us. It is not financial, legal or survey advice, it is not a valuation for lending, and it may be wrong. It does not replace a survey, a conveyancer's searches or professional advice.

When you share a report, you must tell each client that it is AI-generated research to help them look into a home, that it is not advice from HomeThink, and that it can be wrong. You must not present a report, or any figure in it, as your own professional advice or valuation, or as checked by a person, unless you have checked it yourself and take responsibility for it.

HomeThink is not authorised or regulated by the Financial Conduct Authority and recommends no lender or mortgage. If your firm is regulated, including by the Financial Conduct Authority, your duties to your clients stay yours: suitability, record keeping, and the rules on financial promotion, including how you present anything you share with a report. You are responsible for deciding whether, and how, you may use a report in your business.

Business costs £99 a month, billed monthly in advance through Stripe. Each billing month includes 100 Pro reports (the “report pool”). Unused reports do not carry over to the next month.

Reports past the pool in the same billing month are charged per report, added to your next invoice:

• reports 101 to 500 in a billing month: £1 each
• reports 501 to 2,000 in a billing month: £0.75 each

You can run up to 2,000 reports in a billing month. Past that, a report is refused until the next billing month starts; if you need more, contact us. A report that fails to complete is not counted.

Business Plus is the same plan with a larger pool: it costs £399 a month, each billing month includes 600 Pro reports, reports past the pool are £0.60 each, and you can run up to 5,000 reports in a billing month. Everything else in these terms applies to Business Plus as it does to Business, and “Business” in them includes it. If you move from Business to Business Plus, it takes effect straight away and the difference for the rest of the billing month is charged at once.

To keep the service running for every firm, we may also pause new reports for one account for the rest of a day if its use that day is far above normal. Nothing is charged for a report that is refused.

Apart from that pause, there is no daily limit on Business reports: the pool and the monthly ceiling above replace the 5-a-day allowance in section 4.2 of the Terms of Service. The other fair-use allowances there (chat, address lookups and the rest) still apply. Prices are in GBP. Section 4.3 of the Terms of Service says whether VAT is charged; if you give a VAT number at checkout, we show it on your invoices.

A firm buying Business or Business Plus for the first time may be offered a free trial of 14 days. A trial is offered once per account, and not when you move to Business from a Pro subscription. You give a payment card at checkout to start the trial; nothing is charged during it.

During the trial you can run up to 10 reports in all. Trial reports are capped at that number: past it, a report is refused until the trial ends. No trial report is ever charged as overage.

When the trial ends, your subscription continues and your card is charged the plan's monthly price, unless you cancel before then. You can cancel at any time before the trial ends from the Subscription section of your account settings, and if you do, nothing is charged. We email you a reminder before the trial ends. If no card is on file when it ends, the subscription is cancelled.

You may add your firm's name and a logo in your account settings. Once we have approved them, they appear beside the HomeThink mark on reports you share by link and on reports you print, as “Prepared for you by” your firm. The HomeThink mark, the report's notices and its wording stay as they are.

The co-brand shows who shared the report. It is not an endorsement by HomeThink of your firm, its services or its advice, and you must not describe it as one. You confirm you have the right to use the name and logo you upload.

We may refuse a name or logo, or withdraw your co-brand at any time, if we think it is misleading, infringes someone else's rights, or that reports are being presented in breach of these terms. We will tell you why. When your Business plan ends, the co-brand leaves every report, including links you have already shared.

The person whose account holds the Business plan (the “firm owner”) can invite other people to join the firm as members. A member uses the firm's plan while they are a member: the reports they run come out of your report pool and are billed to you as these terms describe. You are responsible for who you invite, for the reports they run, and for making sure they use HomeThink as these terms and the Terms of Service require.

Reports run on the firm's plan belong to the firm, and every current member can open them. A member's own earlier reports (those run before they joined) stay theirs and are not shared with the firm. A member who leaves, or whom you remove, loses access to the firm's reports straight away, including the ones they ran.

If a member deletes their account, the reports they ran for the firm stay with the firm and are marked as run by a former member; their own reports are deleted with their account. In account settings on the web, the firm owner cannot delete their account while the plan is active or other members remain: cancel the plan, or transfer ownership, first. If the owner's account is deleted another way, the firm closes. The reports the owner ran for the firm go with the owner's account. When a firm closes, its remaining reports and memberships are deleted once the plan has ended.

You may record a client's name or your own reference against a report. For that information, your firm is the controller and we are your processor: we process it only on your instructions, to run that report and show it to you and your firm's members. It is never used to train AI models, it is never sent to the AI that writes a report, and it is never in our analytics. Your client's name is never shown to anyone outside your firm: not on share pages, not on printed reports and not beside your co-brand. Your own reference is shown on that report's cover page, on its share link and when it is printed, so your client can match the report to their case. A reference you give a comparison of your reports is shown on that comparison's link and when it is printed. A reference is never shown anywhere else. When your firm sends a report or a comparison to a client from HomeThink, you type their email address, and we use it only to send that email; we do not keep it, apart from our email provider's delivery logs (see our sub-processors).

We keep it secure and confidential, and only people who need it to run the service can reach it. It is deleted with the report, or when your firm's reports are deleted after the firm closes. The suppliers who host and run HomeThink for us, and so may hold it, are listed on our sub-processors page; we tell you there before we add or replace one, and you can object by contacting us.

We help you answer a client who exercises their data-subject rights over that information, and we tell you of a personal data breach affecting it without undue delay after we become aware of it. We give you the information you reasonably need to show that these duties are met. You are responsible for having a lawful basis to record your clients' names and for telling them that you do.

Your firm is responsible for its adviser's note and its co-brand content (name, logo, cover and contact details) on every report it shares or prints: they are your words, not ours. Anyone who receives a shared report can use “Report this page” to tell us about it, without an account. We may withdraw a note or your co-brand from a report, or from every report, without notice if we are told it is inaccurate, unlawful or about someone who objects.

Because Business is bought for use in your business, the consumer right to cancel within 14 days does not apply, and there is no 14-day refund on Business; section 4.4 of the Terms of Service does not apply to a Business plan.

You can cancel at any time from the Subscription section of your account settings. Business stays active until the end of the current billing period and does not renew after that. Reports past the pool that you ran before it ends are billed on the final invoice. We do not refund unused time or unused reports in a period you have paid for.

Moving from Pro to Business takes effect straight away; the difference for the rest of the billing month is worked out by our payment provider and charged at once. While a free trial runs, the plan cannot be changed; contact us if you need to.

We may change these terms or Business prices with at least 30 days' email notice. You can cancel before a change applies. Questions about Business: support@mathersoftware.com.