Support

A Pro subscription bought in the app is sold and billed by Apple, so only Apple can cancel or refund it. On your iPhone, open Settings, tap your name, then Subscriptions, choose HomeThink and tap Cancel Subscription. Pro stays active until the end of the period you have paid for. You can also reach this from the app: Account, then Manage subscription. Refunds for an App Store purchase are requested from Apple at reportaproblem.apple.com.

A subscription bought on homethink.co.uk is billed by card through our website. Cancel it from your account settings on the website. See section 4 of the Terms of Service for refunds.

In the app, tap Account, then Sign in, and continue with Apple, Google or a code sent to your email. Signing in for the first time creates your account. Use the same sign-in method on the website and in the app to reach the same account. If a code does not arrive within a few minutes, check your spam folder or ask for a new one.

In the app, open Account and tap Delete my account. On the website, open Settings and choose Delete my account. Your account and its reports are erased. Deleting your account does not cancel a subscription bought through Apple: cancel that in your iPhone's Settings first (above). Read what we keep and for how long in the Privacy Policy.

In the app, tap Account, then Support.