Delete your HomeThink account
HomeThink is run by Mather Software Ltd. You can delete your HomeThink account and the data held with it at any time, on the website, in the HomeThink app for iPhone and Android, or by asking us. Deletion cannot be undone.
Contents
1. If you pay for Pro, read this first
Subscribed in the app (App Store or Google Play): Deleting your account doesn’t cancel your Pro subscription with the app store you subscribed through. The store will keep charging you until you cancel it there, so cancel it first.
- Apple: On your iPhone or iPad, open Settings, tap your name, then Subscriptions, then HomeThink. Or open your Apple subscriptions.
- Google Play: In the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions, then HomeThink. Or open your Google Play subscriptions.
Subscribed on the website: This also ends your Pro subscription straight away. You won’t be charged again, and the rest of the current period isn’t usually refunded.
2. Delete it in the app
Open the Account tab, tap Delete my account, type DELETE to confirm, then tap Delete account permanently.
3. Delete it on the website
4. If you can’t sign in, or no longer have the app
Email support@mathersoftware.com from the email address on your account, or use our contact form, and ask us to delete your HomeThink account. We may ask you to confirm the request is yours. We will respond within one month of receiving it, as our privacy policy says.
5. What is deleted
We erase your personal data from our database straight away rather than holding it for a recovery window: your account, the homes you added and their reports, your preferences, your notes, your chats and Agent conversations, and the support messages you sent while signed in. At the same time we ask PostHog to delete your analytics record and the events linked to it, and RevenueCat to delete the subscription record it holds for your account if you used the app.
6. What is kept, and for how long
- Transaction records, including the customer and payment records Stripe holds for us: 7 years, to comply with UK tax rules.
- If you ever started a Pro trial, your card's fingerprint, a code that cannot be turned back into the number, with no link to you: for as long as we offer trials, so that the card cannot have a second one.
- Apple and Google keep their own purchase records under their terms.
- Error reports already held by Sentry are not deleted one by one; they age out within 90 days.
- Expo's logs of the app's update checks are not linked to your account; they age out under Expo's retention.
- Messages you sent through the contact form without signing in: deleted 24 months after the last message in the conversation.
The full detail is in section 6 of our privacy policy.